The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers

Author: Zhang Bin   Xie Qinghong   Fu Xiaorong   Yang Xiaomin  

Publisher: Inderscience Publishers

ISSN: 1476-1300

Source: International Journal of Internet and Enterprise Management, Vol.8, Iss.2, 2013-08, pp. : 146-165

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Abstract