Technology Offers New Avenue for Customer Feedback

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Joint Commission: The Source, Vol. 2, Iss. 3, 2004-03 ,pp. : 6-7

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LAUNCHED: Monthlong Study to Improve Customer Inquiry Response Time

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A Framework for Measurement Feedback to Improve Decision-Making in Mental Health

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Using Statewide Audit and Feedback to Improve Hospital Care in West Virginia

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Joint Commission Journal on Quality and Patient Safety, Vol. 30, Iss. 3, 2004-03 ,pp. : 143-151

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Accreditation Essentials: Using Care Recipient Feedback to Improve Performance

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Joint Commission: The Source, Vol. 1, Iss. 12, 2003-12 ,pp. : 3-4

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