Index Heuristics for Multiclass M/G/1 Systems with Nonpreemptive Service and Convex Holding Costs

Author： Glazebrook K.D. Lumley R.R. Ansell P.S.

ISSN： 0257-0130

Source： Queueing Systems, Vol.45, Iss.2, 2003-10, pp. : 81-111

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