How Can I Help You? Call Centres, Classification Work and Coordination

Author： Martin David   O’neill Jacki   Randall Dave   Rouncefield Mark  

Publisher： Springer Publishing Company

ISSN： 0925-9724

Source： Computer Supported Cooperative Work (CSCW), Vol.16, Iss.3, 2007-06, pp. : 231-264

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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