Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI

Author： Hill Frances M.   Collins Lee K.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.10, Iss.1, 1999-01, pp. : 37-45

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Business process re-engineering to total quality management

By González-Benito J   Martinez-Lorente A.R.   Dale B.G.  

Business Process Management Journal, Vol. 5, Iss. 4, 1999-04 ,pp. : 345-358

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Total quality management versus business process re-engineering

By Pereira Zulema Lopes   Aspinwall Elaine  

Total Quality Management, Vol. 8, Iss. 1, 1997-02 ,pp. : 33-40

Routledge Ltd

Access to resources Recommend Favorite

Integrating total quality management and business process re-engineering: is it enough?

By Jarrar Yasar F.   Aspinwall Elaine M.  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 584-593

Routledge Ltd

Access to resources Recommend Favorite

Business process re-engineering in healthcare management: a case study

By Bertolini Massimo   Bevilacqua M.   Ciarapica F.E.   Giacchetta G.  

Business Process Management Journal, Vol. 17, Iss. 1, 2011-02 ,pp. : 42-66

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business Process Re-engineering and Human Resource Management

By Willmott Hugh  

Personnel Review, Vol. 23, Iss. 3, 1994-03 ,pp. : 34-46

Emerald Group Publishing Ltd

Access to resources Recommend Favorite