Author： Naveh Eitan Halevy Avner
Publisher： Routledge Ltd
ISSN： 1360-0613
Source： Total Quality Management, Vol.11, Iss.1, 2000-01, pp. : 87-111
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Abstract
In this article we propose a framework for handling quality information with the aim of improving quality and productivity in an organization. The proposed hierarchical framework of information is based on three levels: control of the process; evaluation of the process; and organizational assessment. The three levels are described and a field application is presented and discussed. The proposed framework, in our field-tested experience, improves the chances for successful realization of the improvement potential in organizations.
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