Customer satisfaction and its consequences on customer behaviour revisited: The impact of different levels of satisfaction on word‐of‐mouth, feedback to the supplier and loyalty

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International Journal of Service Industry Management, Vol. 9, Iss. 2, 1998-02 ,pp. : 169-188

Emerald Group Publishing Ltd

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Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance

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Supply Chain Management: An International Journal, Vol. 6, Iss. 4, 2001-08 ,pp. : 174-188

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Customer satisfaction with training programs

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Journal of European Industrial Training, Vol. 25, Iss. 6, 2001-08 ,pp. : 321-331

Emerald Group Publishing Ltd

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Customer satisfaction and organisational justice

By Campbell Lisa   Finch Edward  

Facilities, Vol. 22, Iss. 7-8, 2004-06 ,pp. : 178-189

Emerald Group Publishing Ltd

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Customer satisfaction: the historical perspective

By Reis Dayr   Pena Leticia   Lopes Paulo A.  

Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. : 195-198

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