An innovative approach to measuring the success of total quality programmes in manufacturing industries

Author： Davidson A. R.   Chelsom J. V.   Stern L. W.   Janes F. R.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.11, Iss.4-6, 2000-07, pp. : 704-713

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