Total quality index: a benchmarking tool for total quality management

By Tavana Madjid   Mohebbi Barbara   Kennedy Dennis T  

Benchmarking: An International Journal, Vol. 10, Iss. 6, 2003-09 ,pp. : 507-527

Emerald Group Publishing Ltd

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Business process re-engineering to total quality management

By González-Benito J   Martinez-Lorente A.R.   Dale B.G.  

Business Process Management Journal, Vol. 5, Iss. 4, 1999-04 ,pp. : 345-358

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Total quality management sustaining audit tool: Description and use

By Dale B. G.   Boaden R. J.   Wilcox M.   Mcquater R. E.  

Total Quality Management, Vol. 8, Iss. 6, 1997-12 ,pp. : 395-408

Routledge Ltd

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The importance of recruitment and selection process for sustainability of total quality management

By Ahmad Sohel   Schroeder Roger G.  

International Journal of Quality & Reliability Management, Vol. 19, Iss. 5, 2002-06 ,pp. : 540-550

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Total quality management versus business process re-engineering

By Pereira Zulema Lopes   Aspinwall Elaine  

Total Quality Management, Vol. 8, Iss. 1, 1997-02 ,pp. : 33-40

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