Why we need total quality management in education

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Total Quality Management, Vol. 7, Iss. 2, 1996-04 ,pp. : 213-218

Routledge Ltd

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Total quality management and the need for organizational self-assessment: some empirical evidence

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Total Quality Management, Vol. 6, Iss. 1, 1995-03 ,pp. : 3-12

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Empowerment as a manifestation of total quality: a study in three countries

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