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A framework for measuring quality improvement in Irish supplier SMEs: a multiple case analysis

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The combined application of Quality Function Deployment and Pareto analysis for hotel services improvement

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Productivity and quality improvement: an implementation framework

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International Journal of Productivity and Quality Management, Vol. 1, Iss. 1-2, 2005-12 ,pp. : 26-36

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Combination of theory of constraints, root cause analysis and Six Sigma for quality improvement framework

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