![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Dyason Marilyn D. Kaye Michael M.
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.8, Iss.2-3, 1997-06, pp. : 145-151
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
The role of customer satisfaction in achieving business excellence
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Achieving business excellence: A unit-based approach
Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Business excellence through customer satisfaction
By Kanji Gopal K. Wallace William
Total Quality Management, Vol. 11, Iss. 7, 2000-09 ,pp. :