Competing through modern quality principles: a forward management approach

By Zairi Mohamed   Youssef Mohamed A.  

International Journal of Technology Management, Vol. 16, Iss. 4-5, 1998-07 ,pp. : 291-304

Inderscience Publishers

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Continuous quality improvement through Taguchi's online quality control methods

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International Journal of Operations & Production Management, Vol. 15, Iss. 7, 1995-07 ,pp. : 60-77

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Total quality management in small well-established service businesses

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International Journal of Services Technology and Management, Vol. 5, Iss. 5-6, 2005-02 ,pp. : 479-487

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Legitimising quality principles through critical incidents in organisational development

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International Journal of Quality & Reliability Management, Vol. 23, Iss. 1, 2006-01 ,pp. : 27-41

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Approaches to Quality

By Collins Philippa  

The TQM Magazine, Vol. 6, Iss. 3, 1994-03 ,pp. : 39-43

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