Enhancing customer service: Perspective taking in a call centre

Author: Axtell Carolyn M.   Parker Sharon K.   Holman David   Totterdell Peter  

Publisher: Routledge Ltd

ISSN: 1464-0643

Source: European Journal of Work and Organizational Psychology, Vol.16, Iss.2, 2007-06, pp. : 141-168

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract