Suppression of negative and expression of positive emotions: Divergent effects of emotional display rules in a hostile service interaction

Author： Hopp Henrik Rohrmann Sonja Hodapp Volker

Publisher： Routledge Ltd

ISSN： 1464-0643

Source： European Journal of Work and Organizational Psychology, Vol.21, Iss.1, 2012-02, pp. : 84-105

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