Emotion Work as a Source of Stress: The Concept and Development of an Instrument

Author: Zapf Dieter   Vogt Christoph   Seifert Claudia   Mertini Heidrun   Isic Amela  

Publisher: Routledge Ltd

ISSN: 1464-0643

Source: European Journal of Work and Organizational Psychology, Vol.8, Iss.3, 1999-09, pp. : 371-400

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Abstract