Testing the SERVQUAL scale in the passenger port industry: a confirmatory study

Author： Pantouvakis Angelos   Chlomoudis Constantinos   Dimas Athanassios  

Publisher： Routledge Ltd

ISSN： 1464-5254

Source： Maritime Policy & Management, Vol.35, Iss.5, 2008-10, pp. : 449-467

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