Antecedents to complaint behaviour in the context of restaurant goers

Author： Velázquez Beatriz Moliner   Contrí Gloria Berenguer   Saura Irene Gil   Blasco María Fuentes  

Publisher： Routledge Ltd

ISSN： 1466-4402

Source： The International Review of Retail, Distribution and Consumer Research, Vol.16, Iss.5, 2006-12, pp. : 493-517

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