Author： Evans Don
Publisher： Water Environment Federation
ISSN： 1938-6478
Source： Proceedings of the Water Environment Federation, Vol.2000, Iss.13, 2000-01, pp. : 41-49
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Abstract
Moving at the speed of e-commerce means survival not strategy in today's water and wastewater market. The Internet is changing the way everyone does business and what customers expect from business. It's setting a new precedent for how we must prepare tocompete in order to survive. And no business is immune, especially service industries like water and wastewater. As the Internet shapes customers' expectations and their demands for better service, our industry is facing more competition and greater difficulties attracting resources. Only the committed, the strong, and the nimble will survive and thrive in this environment.
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