EVOLUTION OF A COMPETITIVENESS INITIATIVE FROM DISCRETE PROGRAM TO A CONTINUOUS IMPROVEMENT CULTURE: THE ANCHORAGE WATER AND WASTEWATER UTILITY'S EXCELLENCE ADVENTURE

Author： Warburton Jack Crewdson Brian

Publisher： Water Environment Federation

ISSN： 1938-6478

Source： Proceedings of the Water Environment Federation, Vol.2002, Iss.14, 2002-01, pp. : 26-47

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