COMPETITIVENESS, CMOM, ENVIRONMENTAL MANAGEMENT: HOW TWO AGENCIES USE THE BALANCED SCORECARD TO IMPLEMENT IMPROVEMENT STRATEGIES

Author： Ruffier Peter   Wies Donna M.  

Publisher： Water Environment Federation

ISSN： 1938-6478

Source： Proceedings of the Water Environment Federation, Vol.2002, Iss.17, 2002-01, pp. : 801-821

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