Chapter
Chapter 1: Communications: The Critical Function
Inclusion of Communications in Planning and Operations
Communicating in the Era of Homeland Security
Chapter 2: Disaster Communications in a Changing Media World
Disaster Response and Recovery
New Media and Disaster Communications
``Burmese Blog the Cyclone´´-BBC News Headline
In China, New Media Helps Speed Recovery
The Evolution of New Media Use in Disasters
Chapter 3: Principles of a Successful Communications Strategy
Focus on the Needs of Your Customers
Make a Commitment to Effective Communications
Be an Active Participant in Communications
Include Communications Director on Senior Management Team
Hire and Maintain Professional Staff
Invest in Ongoing Training for Staff
Invest Resources in Communications
Make Communications an Integral Part of All Planning and Operations
Bring Communications Professionals to the Table
Run All Decisions Through the Communications Filter
Develop Communication Strategies to Support Operations
Create Communications Strategies to Promote Plans
Be Transparent in Your Communications
Don't Talk About What You Don't Know
Don't Talk About Actions of Other Organizations
Don't Make Promises You Can't Keep
Acknowledge the Conversation
Ensure that Your Information is Accurate
Make Information a Priority
Invest in Information Collection
Invest in Information Management
Use Only Confirmed Information
Make Decisions Based on Good Information
Release Information in a Timely Manner
Don't Hold Onto Information-Share It
Make Special Updates When New Information Emerges
Reach Out to As Many Media Outlets As Possible
Make Yourself, Your Staff, and Others, Where Appropriate, Available and Accessible
Be Available and Accessible to Media
Make the Incident Commander Available to Media
Work with Elected and Appointed Officials
Support Your Public Information Officer
Make Technical Staff Available to Media
Include Officials from Other Emergency Agencies
Secure Media Training for Yourself and Staff
Create an Emotional Connection with Your Audience
Give Your Organization a Human Face
Assure Audience Who is in Charge
Be the Source of Information for Media and Public
Speak in Plain and Direct Language
Ensure that All Parties are Served
Build a Partnership with the Media
Maintain a Trained Media Relations Staff
Be Consistently Accessible to the Media
Be the Central Information Source
Provide Safe Access to Disaster Site
Respond to Media Inquiries
Understand Media Deadlines and Information Needs
Work with All Media-Traditional and New
Thank Media for Their Help
Chapter 4: Application of Communications Principles to All Four Phases of Emergency Management
Preparedness Programs and Actions
Chapter 5: Disaster Communications Audiences
Elected Officials and Community Leaders
Partners and Stakeholders
Chapter 6: Building New Disaster Communications Capabilities
Citizen Journalists and the Traditional Media
Replacing Traditional Media with Online News Sites
Chapter 7: Working with the News Media
The Never-Ending News Cycle: It's Never Too Late for News
Reporters Now Write Their Story, Do a Web Version, Blog, and Post Audio and Video
Respect What's Being Generated Online by the Public: The Media Does
Reporters Mine Online Content for Story Ideas and Sources
News Rooms Decide What's News Several Times a Day
Who's Who in a TV Newsroom?
The Scoop on TV News Operations
Building Relationships with Reporters
How Do I Match My Story to Media Outlet?
Keys to All Successful Media Outreach
Chapter 8: Building an Effective Disaster Communications Capability in a Changing Media World
Monitor, Update, and Adapt
VA Emergency Officials Launch YouTube Channel
State Posts Clips About Preparedness On YouTube
Spanish Class Offered for First Responders
Guard Has New Cellular System
Advanced Technology Helps Firefighters Talk to Each Other in Maine
Making the Call When a Crisis Hits
State Unveils 211 Phone Number for Storm Calls
Alabama Tests Blimp for Disaster Communication Use
County EMA to Distribute 260 Weather Radios (Ledger Enquirer (GA), 5/18)
More Weather Radios for Sale in Wisconsin (Capital Times, 5/14)
Illinois Distributes Emergency Radios to College Campuses
Maryland Colleges Trying to Institute Text Message Systems to Send Emergency Alerts
Nonprofit Group Puts Web to Work for Emergencies
National Cell Phone Emergency Alert System?
Emergency Text Alerts to Cell Phones Approved
California Wildfires-Using New Media to Communicate In A Crisis
Firestorm 2.0-Using Social Media Services to Track The California Fires
Twitter Used By News Outlets and Emergency Services During California Fires
Disaster-Related Newsletters
Continuity E-Guide: A Wednesday Update by the Disaster Resource Guide
Attainium's Business Continuity NewsBriefs
FEMA Emergency Management Higher Education Reports
News Organizations' Blogs
Hurricane Blog Aggregators
List of Blogs, etc. from 2007 Southern California Wildfires:
Message Boards and Web Portals
Special Needs Populations
Emergency Preparedness Initiative (EPI): A program of the National Organization on Disability
EPI Guide for Emergency Planners, Managers, amp Responders
National Organization on Disability
Disability Preparedness Resource Center: The Interagency Coordinating Council on People with Disabilities in Emergency Preparedness
Lessons Learned from September 11. Claude L. Stout
Special Needs Populations. Brenda D. Phillips, Ph.D. Center for the Study of Disasters and Extreme Events. Oklahoma State University. 2007
Talking About Disaster: Guide for Standard Messages
Public Perceptions of Disaster Preparedness Presentations Using Disaster Damage Images
The Twelve Cs of Disaster Preparedness Education. 2007. Rocky Lopes, PhD, Manager, Homeland Security, National Association of Counties
Early Warning- From Concept to Action: The Conclusions of the Third International Conference on Early Warning
Communicating with the Public Using ATIS During Disasters: A Guide for Practitioners
Quick Response Research Report 189-The Emergency Management Response To Hurricane Katrina: As Told by the First Responders-A Case Study of What Went Wrong amp Recommendations for the Future
Quick Response Report #117-Hurricane Georges: The Experience Of the Media and Emergency Management on the Mississippi Gulf Coast
The Role of the Media in Disaster Mitigation: Roundtable on the Media, Scientific Information and Disasters
The Media and Disaster Reduction: Roundtable on the Media, Scientific Information, and Disasters at the United Nations World Conference on Natural Disaster Reduction-
Natural Disasters and the Media: Relevance of Mass Media for Disaster Management
Communications Plans/Guides
Assessing Your Disaster Public Awareness Program
The Five Pillars of Emergency Communications Planning
The Five P's of Crisis Communications
Terrorism and Other Public Health Emergencies: A Field Guide for Media
Small Business Administration (SBA) Disaster Recovery Media Guide
Nigeria-National Emergency Management Agency (NEMA)
Pandemic Influenza Preparedness, Response, and Recovery Guide For Critical Infrastructure and Key Resources, 2006
How to Develop a Communications Plan
Article by Nancy Rathbun Scott, Dumfries, VA
Emergency and Risk Management Case Studies Textbook
Disaster Communications in a Changing Media World
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