Description
Retail Crime, Security, and Loss Prevention is destined to become the "go to" source of crime- and loss prevention- related information in the retail industry. Written and edited by two nationally recognized retail security experts and enhanced with 63 contributions by others who contribute expertise in specialized areas, this book provides over 150 definitions of loss prevention terms, and discusses topics ranging from accident investigations, counterfeit currency, emergency planning, and workplace violence to vendor frauds. No other single work contains such a wealth of retail security information.
The co-authors are Charles “Chuck Sennewald, CSC, CPP former Director of Security at The Broadway Department Stores, a major division of Carter Hawley Hale Stores, Inc., founder of the IAPSC and author of numerous security industry books, and John Christman, CPP, former VP and Director of Security for Macy's West. They have put in one book a wealth of information, techniques, procedures and source material relative to retail crime and loss prevention which will prove an invaluable reference work for professionals at all levels within the industry.
- Tables, current industry figures, and statistics fully articulate the impact of loss prevention and theft in the retail setting
- Case examples from the authors' own experience illustrate real-world problems and connect theory to practice
- The most complete book available on retail security
Chapter
Badges and Identification Cards
Balancing a Cash Register
Best Practice: Shoplifting
Burglary (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores)
Case Management and Electronic Incident Reporting
Cash Register Manipulations
CCTV: An Historical Perspective in Retailing
Celebrity Appearances and Special Events
Celebrity and other “Sensitive” Arrest
Citizen’ s Arrest (Private Person’ s Arrest)
Concessionaires and Tenants
Conditional (Controlled) Release
Contract Security in Retail Environments
Courtroom Appearance and Testimony
Crime Prevention through Environmental Design CPTED)
Customer Accident Investigations
Cybersecurity Rules for the Retail Industry
Distribution Centers/Warehouses
Docks (Receiving and Shipping)
Drug Store Loss Prevention
Electronic Article Surveillance (EAS)
Embezzlement: 17 Rules to Prevent Losses
Emergency Planning for Retail Businesses
Employee Purchases and Package Control
Employee Theft and Misconduct
Escort Policy and Procedure
Ethical Dilemmas and Conflicts of Interest
Exception Reporting Software
Fitting Rooms and Their Control
Fraudulent Outsourcing and Invoicing
Good Housekeeping as a Shrinkage Prevention Tool
History of Private Security
The History of Retail Security/Loss Prevention
Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z
Identifying and Recognizing Risks
Incident Reporting: Electronic
International Foundation for Protection Officers (IFPO)
Integrity Testing of Sales Associates
Interactive Video Training
International Association of Professional Security Consultants
Inter-Store and Other Transfers
Interviews and Interrogations: The Process of Interviewing and Interrogation
Labor Disputes: Managing Them
Labor Disputes: Some Considerations
Law Enforcement Officers as LP Agents
Law Enforcement Retail Partnership Network
Legal Cases by Subject Matter (Case Law)
Liaison with Law Enforcement
Loss Prevention as a Concept
Loss Prevention Manuals: Content & Preparation
Lost or Unaccompanied Children
Malls and Shopping Centers
Manuals for Security/LP: Protection of Contents
Security Department Function
Negligence in the Employment of LP Personnel
On-the-Job Training (OJT)
Parking Lot Crimes and Other Problems
Performance and Development Review Process
Pharmacy LP Investigations
Photographing Shoplifting Suspects
Premises and Personal Injury Liability
Preteen and Teenage Shoplifting
Preventing Theft of Merchandise by “Customers”
Product Tampering:—An Historical Perspective
Product Tampering and Contamination
Radio Frequency Identification (RFID)
Reference Materials: Suggested Sources
Requests by Shoplifting Detainees
Retail Merchandising in Casinos
RFID—Informed Consent: Ethical Considerations of RFID
Robbery: Prevention Checklists and Questionnaire
Security and Emergency Communications
Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention
Selected Security-Related Organizations
Selecting and Hiring Loss Prevention Personnel
Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves
Sex Crimes in the Retail Environment
Shoplifter Diversion: Don’t Just Stop Shoplifters—Get Them to Stop Shoplifting
Shoplifter Profiling: A Retail Loss Prevention Tool
Shoplifting and Organized Retail Theft
Shortage Awareness Programs
Shrinkage Reduction: A Plan that Actually Reduces Shrink
Special Police Powers for Security Officers: Issues for Consideration
Stockrooms and Other Back-of-the-Store Areas
Supply Chain Security Overview for Retailing
Taking Over a Loss Prevention Department
Threat Assessment and Management: An Integrative Approach
Threat Assessment in the Retail Environment
Time Card Violations and Time Falsification
Uniform Crime Reporting System
Use of Off-Duty Police Officers in Loss Prevention
Use of Private Investigators by Retailers
Vendor Fraud, Badging, and Control
Video Surveillance: From CCTV to IP and Beyond
Visitor Badging and Control
Why Do Our Employees Steal?
Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know
Witnesses and Their Reports
Women and Minorities in Retail Security Today
Working to Stop Robbery—A Grocery Store Perspective
World’s Largest Retail Trade Association: The National Retail Federation’s Role in Retail Loss Prevention
Workplace Violence: Zero Tolerance is Not Enough
Retail Crime, Security, and Loss Prevention
：An Encyclopedic Reference
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
