Description
The history of modern tourism records many localized and some international crises characterized by extreme and sudden reduction in demand for specific destination areas or types of tourism product. Managerial responses to such events include both problem solving and market recovery steps, but these vary in effectiveness and recovery may be slow to occur after the initial problems are overcome. With examples drawn from the UK, Europe, America, Australia and Asia, this book brings together a range of expert academic analysis of the latest thinking and practice in this increasingly important area of tourism management.
Chapter
Part I: The Theoretical Aspect of Crisis Management in Tourism
2 Post-crisis Forecasting: Better Make Haste Slowly
3 Policy Response to Rural Dangers: Managing Educational Visits in the Wake of the Foot and Mouth and E. coli Crises
4 The Evolution of an Emergency Management Tourism Faculty Resource
5 Aftermath of Crises and Disasters: Notes for an Impact Assessment Approach
6 Western and Eastern Approaches to Crisis Management for Global Tourism: Some Differences
7 Crisis in Bali: Lessons in Tourism Recovery
8 ‘Crises’ that Scare Tourists: Investigating Tourists’ Travel-related Concerns
9 For Better or Worse: Consumer Perceptions of Factors Impacting Company Crisis Outcome
10 Tourism and Terrorism: an Analytical Framework with Special Focus on the Media
11 Factors Influencing Crisis Management in Tourism Destinations
Part II: Tourism Crises Resulting from Natural Causes
12 Crisis Management and Tourism Organizations: a Comparative Study in the European Alps
13 Taiwan’s 921 Earthquake, Crisis Management and Research on No-escape Natural Disaster
14 International Tourism and Infectious Disease: Managing the SARS Crisis in Singapore
15 A Proposed Model for Tourism Crisis Management: the UK’s Foot and Mouth Disease Crisis Analysed
16 Phuket: Tsunami and Tourism – a Preliminary Investigation
17 Tsunamis, Earthquakes, Volcanism and Other Problems: Disasters, Responses and Japanese Tourism
Part III: Tourism Crises Resulting from Human Actions
18 The ‘Perfect Storm’: Turbulence and Crisis in the Global Airline Industry
19 Responding to the Crises of 2001: the Australian Experience
20 Restoring Kenyan Tourism in Crisis: Kenyan Tourism’s Response to Negative Travel Advisories 2003
21 A Comparison of Pre- and Post-9/11 Traveller Profiles: Post-crisis Marketing Implications
22 Crisis Communication Response Strategies: a Case Study of the Irish Tourist Board’s Response to the 2001 European Foot and Mouth Scare
23 The Regional Effects of Terrorism on Tourism: an Empirical Analysis
24 Sabah’s Responses to 11 September: a Tourism Analysis
25 Events in Indonesia: Exploring the Limits to Formal Tourism Trends Forecasting Methods in Complex Crisis Situations
26 Reflections and Further Research Priorities
Crisis Management in Tourism
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