Chapter
Chapter 1
Why a Business Case for Investment?
1.2 The comprehensive business
case
1.3 A business case as a model
1.4 Definition of a business case
1.5 Corporate culture is central to
a business case
1.7 Who owns the business case?
Chapter 2 Different Investment
Decisions and the Business Case
2.1 Investment decisions and the
business case
2.3 A core business investment
decision
2.4 Investment in a prestige project
2.5 Investments in research and
development
2.6 Investment matrix and the
business case
2.8 The Protean nature of
investment business cases
Chapter 3 Preparing a Business
Case
3.2 The elements of a business
case
3.4 The acceptance of change
3.5 Accuracy of estimation
3.8 Risk - project and system
3.9 An investment business case
as a process
3.10 Multi-stage large scale
investments
Chapter 4 The Art of Evaluation
4.2 Evaluation and the business
case
4.3 Traditional business evaluation
4.4 Dimensions of evaluation
4.5 Other evaluation issues
4.6 A professional approach to the
evaluation process
4.7 A word about assumptions
Chapter 5 The Business Outcome
5.2 Outcome statement or
statements
5.3 Another example of the macro-
model for a sales administration system
5.5 How to develop a meso-model
5.6 Generic categories of benefit
Chapter 6 The Stakeholders
6.2 The importance of
stakeholders
6.4 The three major groups of
stakeholders
6.5 The investment owners as
stakeholders
6.6 Technical professionals as
stakeholders
6.7 Financial managers and
administrators asnbspstakeholders
6.8 Different stakeholders -
different views
6.9 Stakeholders - for and against
6.11 Stakeholder management
6.12 The stakeholders and the
business case
Chapter 7 Strategic Alignment and
Benefit Identification
7.2 Strategy? What strategy?
7.3 Approaches to strategic
thinking
7.4 The five forces model
7.5 Generic strategies model
7.6 The value chain model
7.7 Strategy and the value
package
7.8 The question of strategic
alignment
Chapter 8 Technology Issues
8.2 Understanding required by the
principal stakeholders
8.3 A difficult challenge
8.4 Create a technology statement
8.5 Checklist to assist completing
the technology statement
Chapter 9 Risk - Conceptualising
and Measuring
9.3 A 3 times 3 risk framework for
project risk
9.4 Other types of project risk
9.6 Incorporating risk in the
business case
9.7 Quantifying and managing risk
9.8 Another approach to risk
quantification
Chapter 10 Business Case
Accounting
10.4 Basic concepts required for
business case accounting
10.7 Sources of cost estimates
10.8 Sources of benefit estimates
10.9 Different approaches to
business case accounting
10.10 Combining these
approaches to business case accounting
10.11 Difficulty in estimating
investment variables
10.12 Using deterministic analysis
10.13 Using risk analysis
10.14 A risk analysis example
10.15 Investment decision rules
Chapter 11 Evaluating a Business
Case
11.1 The preparation of a business
case is challenging
11.2 The hallmark of a
professionally produced business case
11.3 Summative and formative
evaluations
11.4 A checklist for evaluating a
business case
11.5 Weighting and scoring for
prioritising projects
Chapter 12 Using the Business Case
as a Project Management Tool
12.2 Phases of investment project
management
12.3 A reiterative process
12.4
A route to successful IT implementation
Appendix A BUSINESS OUTCOME DETAILS
Appendix B STAKEHOLDER DETAILS
Appendix E Cost-benefit analysis
Cost displacement – one year
Appendix F EVALUATING A BUSINESS CASE
Appendix G Dealing with Risk
Appendix H Financial measures used in cost-benefit
analysis
Appendix I Glossary of terms