Front Cover

Usability Engineering

Copyright Page

Table of Contents

Preface

Audience

Teaching Usability Engineering

Acknowledgments

Chapter 1. Executive Summary

1.1 Cost Savings

1.2 Usability Now!

1.3 Usability Slogans

1.4 Discount Usability Engineering

1.5 Recipe For Action

Chapter 2. What Is Usability?

2.1 Usability and Other Considerations

2.2 Definition of Usability

2.3 Example: Measuring the Usability of Icons

2.4 Usability Trade-Offs

2.5 Categories of Users and Individual User Differences

Chaper 3. Generations of User Interfaces

3.1 Batch Systems

3.2 Line-Oriented Interfaces

3.3 Full-Screen Interfaces

3.4 Graphical User Interfaces

3.5 Next-Generation Interfaces

3.6 Long-Term Trends in Usability

Chapter 4. The Usability Engineering Lifecycle

4.1 Know the User

4.2 Competitive Analysis

4.3 Goal Setting

4.4 Parallel Design

4.5 Participatory Design

4.6 Coordinating the Total Interface

4.7 Guidelines and Heuristic Evaluation

4.8 Prototyping

4.9 Interface Evaluation

4.10 Iterative Design

4.11 Follow-Up Studies of Installed Systems

4.12 Meta-Methods

4.13 Prioritizing Usability Activities

4.14 Be Prepared

Chapters 5. Usability Heuristics

5.1 Simple and Natural Dialogue

5.2 Speak the Users' Language

5.3 Minimize User Memory Load

5.4 Consistency

5.5 Feedback

5.6 Clearly Marked Exits

5.7 Shortcuts

5.8 Good Error Messages

5.9 Prevent Errors

5.10 Help and Documentation

5.11 Heuristic Evaluation

Chapter 6. Usability Testing

6.1 Test Goals and Test Plans

6.2 Getting Test Users

6.3 Choosing Experimenters

6.4 Ethical Aspects of Tests with Human Subjects

6.5 Test Tasks

6.6 Stages of a Test

6.7 Performance Measurement

6.8 Thinking Aloud

6.9 Usability Laboratories

Chapter 7. Usability Assessment Methods beyond Testing

7.1 Observation

7.2 Questionnaires and Interviews

7.3 Focus Groups

7.4 Logging Actual Use

7.5 User Feedback

7.6 Choosing Usability Methods

Chapter 8. Interface Standards

8.1 National, International and Vendor Standards

8.2 Producing Usable In-House Standards

Chapter 9. International User Interfaces

9.1 International Graphical Interfaces

9.2 International Usability Engineering

9.3 Guidelines for Internationalization

9.4 Resource Separation

9.5 Multilocale Interfaces

Chapter 10. Future Developments

10.1 Theoretical Solutions

10.2 Technological Solutions

10.3 CAUSE Tools: Computer-Aided Usability Engineering

10.4 Technology Transfer

Appendix A: Exercises

Appendix B: Bibliography

B.l Conference Proceedings

B.2 Journals

B.3 Introductions and Textbooks

B.4 Handbook

B.5 Reprint Collections

B.6 Important Monographs and Collections of Original Papers

B.7 Guidelines

B.8 Videotapes

B.9 Other Bibliographies

B.10 References

Author Index

Subject Index