Human resource management factors and service recovery performance in Malaysian life insurance industry: Exploring the moderating effects of employment status

Author： Piaralal Niriender Kumar   Mat Norazuwa   Piaralal Shishi Kumar   Bhatti Muhammad Awais  

Publisher： Emerald Group Publishing Ltd

ISSN： 2046-9012

Source： European Journal of Training and Development, Vol.38, Iss.6, 2014-07, pp. : 524-552

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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