Recognising emotional expressions of complaining customers: A cross-cultural study

Author： Tombs Alastair G.   Russell-Bennett Rebekah   Ashkanasy Neal M.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.48, Iss.7-8, 2014-07, pp. : 1354-1374

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