Relationships of Perceived Justice to Service Recovery, Service Failure Attributions, Recovery Satisfaction, and Loyalty in the Context of Airline Travelers

Author： Nikbin Davoud   Marimuthu Malliga   Hyun Sunghyup Sean   Ismail Ishak  

Publisher： Routledge Ltd

E-ISSN： 1741-6507|20|3|239-262

ISSN： 1094-1665

Source： Asia Pacific Journal of Tourism Research, Vol.20, Iss.3, 2015-03, pp. : 239-262

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