Producing and Managing Restricted Activities
：Avoidance and withholding in institutional interaction
( Pragmatics & Beyond New Series )
Publication subTitle ：Avoidance and withholding in institutional interaction
Publication series ： Pragmatics & Beyond New Series
Author： Fabienne H.G. Chevalier John Moore
Publisher： John Benjamins Publishing Company
Publication year： 2015
E-ISBN: 9789027269096
P-ISBN(Paperback): 9789027256607
Subject： H0 Linguistics
Keyword： Communication StudiesDiscourse studiesPragmatics
Language： ENG
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Description
This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.