Author： Zhu Xinwei Recker Jan Zhu Guobin Santoro Flávia Maria
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1758-4116|20|6|794-815
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.20, Iss.6, 2014-10, pp. : 794-815
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