‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style1

Publisher: John Wiley & Sons Inc

E-ISSN: 1467-9841|15|1|36-64

ISSN: 1360-6441

Source: JOURNAL OF SOCIOLINGUISTICS, Vol.15, Iss.1, 2011-02, pp. : 36-64

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Abstract