Service Science and the Information Professional ( Chandos Information Professional Series )

Publication series :Chandos Information Professional Series

Author: Grandbois   Yvonne de  

Publisher: Elsevier Science‎

Publication year: 2013

E-ISBN: 9781780633138

P-ISBN(Paperback): 9781843346494

Subject: F224-39 computer applications;G25 Library Science

Keyword: 信息与知识传播

Language: ENG

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Description

As we transition to a service and information-based economy, information specialists are projected onto the leading edge of an emerging science. Service Science and theInformation Professional demonstrates how the power of this new transdisciplinary field can inform and transform the current information professional world. Service Science is about people, technology, information, and organizations. Service Science can be of great benefit to Information Centres everywhere, and Information Service outlets can be a tremendous field of research for this new science. iSchools and Schools of Information Studies can join Computer Science, Engineering and Business Schools in receiving research grants for the development of Service Science. Information professionals need to know this new discipline and be inspired to participate in it.

  • Describes service science and its increasing relevance as a discipline
  • Provides relevant information to those pursuing interests in Information science, Information literacy, service science, and information management
  • illustrates that the transition to a service and information-based economy will require libraries to deal with both information and services
  • Explains why information professionals need to know more about this emerging field
  • Shows the value of research, and the importance of participating in this field

Chapter

Contents

Readers Info

Acknowledgements

Prologue

1 Service, Systems, and Science

A Service is…

Service Defined

Service Described: The IHIP Paradigm

Classifying Services

The Standard Industrial Classification

Typologies of Services

Trade of Goods and Services

Products and Services and Their Differences

The Product-Service Continuum

Organizational Models

Risk Factors

The Contact Factor

Service-dominant view

Self-Service

Self-Service Technologies

Super Service

Sustainability and Services

What Is a Service System?

Systems and Functions

Holistic Service Systems

Service Systems Expand

Service Systems in Information Work

Library 2.0 and the Long Tail

How to Apply the Long Tail to Information Work

Library 3.0

The Knowledge Economy and Life-Long Learning

The International Information Sector

Research4Life

The Bigger Picture

References

2 The Story of Service Science

The Shift to a Knowledge Economy

Agricultural, Industrial, and Post-Industrial Economies

Types of Economic Sectors

The Economic Importance of Services

The Servitization of Business

The Rise of the Service Sector

Reasons for the Shift

In Tandem with the Shift?

Toward an Economy of Service and Knowledge

The IBM Story

Getting Started

Service Science

Basic Components

Who Can Benefit from Service Science?

Forward into Satisfaction

References

3 Synergies: Service Science and the Information Sector

Participating in the Service Science Explosion

Information Professionals and Service

The Economy and Service Science

The Energy of New Vistas

Research Opportunities

Two Major Studies for Research Priorities in Services

Fast Forward to 2015

A New Profile for the Knowledge Worker

An Academic Home for Service Science

iSchools

The iSchool Proposal

Who is Teaching What?

What are iSchools Teaching?

An Outside Opinion

A Service Science Look at Libraries

Moving On

References

4 Service Science for a Smarter Planet

A Smarter Planet

The Internet of Things

IoT Comes on Stage

Other Practical Applications

Early Thought Leaders

Big Data

Not Only Big Business

Analytics

Cloud Computing

Cognitive Computing

The Circular Economy

Smarter Planet Initiative

Another Opinion

Smarter Cities

Other Concepts of Whole Service Cities

Making a Difference

Service Science and Social Value

Instrumented, Interconnected, Intelligent

References

5 Credit, Community, and Questions

The Ground Work: Giving Credit

The Community

International Society of Service Innovation Professionals

Special Interest Groups

California Center for Service Science

Centers and Networks

Swiss Institute of Service Science

Karlsruhe Service Research Institute

Some Questions

Service Science in iSchools

Jobs of the Future

Smart Universities

2007 White Paper Recommendations

References

Epilogue

We’ve Only Just Begun

References

Index

Back Cover

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