The Effects of the Service Environment on Perceived Waiting Time and Emotions

Publisher： John Wiley & Sons Inc

E-ISSN： 1520-6564|25|3|319-328

ISSN： 1090-8471

Source： HUMAN FACTORS AND ERGONOMICS IN MANUFACTURING & SERVICE INDUSTRIES, Vol.25, Iss.3, 2015-05, pp. : 319-328

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