MOBILE ACCESS TO GOVERNMENT INFORMATION AND SERVICES: TRENDS AND FEDERAL ACTIONS

MOBILE ACCESS TO GOVERNMENT INFORMATION AND SERVICES: TRENDS AND FEDERAL ACTIONS

Library of Congress Cataloging-in-Publication Data

CONTENTS

PREFACE

Chapter 1: MOBILE DEVICES: FEDERAL AGENCIES ’STEPS TO IMPROVE MOBILE ACCESS TO GOVERNMENT INFORMATION AND SERVICES

WHY GAO DID THIS STUDY

WHAT GAO RECOMMENDS

WHAT GAO FOUND

ABBREVIATIONS

BACKGROUND

INTERNET ACCESS USING CELLPHONES IS INCREASING,WITH SOME POPULATIONS USING THEM MORETHAN OTHERS

ALTHOUGH MORE INDIVIDUALS USE MOBILE DEVICESTO ACCESS SELECTED AGENCIES’ INFORMATION ANDSERVICES, CHALLENGES STILL EXIST

FEDERAL AGENCIES HAVE TAKEN ACTIONS TO ENHANCEACCESS TO GOVERNMENT INFORMATION AND SERVICESVIA MOBILE DEVICES

AGENCY COMMENTS

APPENDIX I: OBJECTIVES, SCOPE, AND METHODOLOGY

APPENDIX II: PROFILES ON SELECTED AGENCIES

Chapter 2: DIGITAL GOVERNMENT: BUILDING A 21ST CENTURY PLATFORM TO BETTER SERVE THE AMERICAN PEOPLE

INTRODUCTION

CONCEPTUAL MODEL

STRATEGY PRINCIPLES

PART A. INFORMATION-CENTRIC

PART B. SHARED PLATFORM

PART C. CUSTOMER-CENTRIC

PART D. SECURITY AND PRIVACY

CONCLUSION

APPENDIX: ROADMAP MILESTONES

Chapter 3: SOCIAL NETWORKING AND CONSTITUENT COMMUNICATIONS:MEMBERS’USE OF TWITTER AND FACEBOOK DURING A TWO-MONTH PERIOD IN THE 112TH CONGRESS

SUMMARY

INTRODUCTION

CONSTITUENT COMMUNICATION

TWITTER

FACEBOOK

DATA ANALYSIS

CONCLUDING REMARKS

INDEX