Author： Coursen Derek Ferns Bill
Publisher： Haworth Press
ISSN： 1522-8835
Source： Journal of Technology in Human Services, Vol.22, Iss.4, 2004-09, pp. : 55-71
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Abstract
Participants flow into, through, and out of human service programs in complex ways: into a program's screening process and out again without receiving services (ineligibility); from one internal state of receiving services to another (advances and setbacks); and out of and back into the program (repeating). Drawing on the traditions of the information systems field, we propose a methodology for defining and graphically modeling participant flows. The methodology, Status-Transition-Cycle (STC) mapping, assists in systems analysis and simultaneously suggests a data model convention for client-tracking systems.
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