Analyzing Hotel Customers' E-Complaints from an Internet Complaint Form

By Changuk Lee Charles   Hu Clark  

Journal of Travel & Tourism Marketing, Vol. 17, Iss. 2-3, 2005-02 ,pp. : 167-181

Haworth Press

Access to resources Recommend Favorite

Diffusion and Impacts of the Internet and E-commerce in China

By Tan Zixiang (Alex)   Ouyang Wu  

Electronic Markets, Vol. 14, Iss. 1, 2004-04 ,pp. : 25-35

Routledge Ltd

Access to resources Recommend Favorite

Consumer and Business Deception on the Internet: Content Analysis of Documentary Evidence

By Grazioli Stefano   Jarvenpaa Sirkka L.  

International Journal of Electronic Commerce, Vol. 7, Iss. 4, 2003-06 ,pp. : 93-118

M. E. Sharpe Inc

Access to resources Recommend Favorite

The Diffusion of Internet Banking in Western Europe

By Bughin Jacques  

Electronic Markets, Vol. 13, Iss. 3, 2003-08 ,pp. : 251-258

Routledge Ltd

Access to resources Recommend Favorite

Optimizing Bus Passenger Complaint Service through Big Data Analysis: Systematized Analysis for Improved Public Sector Management

By Liu Weng-Kun   Yen Chia-Chun  

Sustainability, Vol. 8, Iss. 12, 2016-12 ,pp. : 1319-1319

MDPI

Access to resources Recommend Favorite