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About Mercer.Acknowledgments.Introduction.Chapter One. Mike Abrashoff.Former Comander, USS Benfold (U.S. Navy Retired).Chapter Two. Jan Fields.Executive Vice President and Chief Operating Officer, McDonald's Corporation.Chapter Three. Dr. Victor Fung.Group Chairman, Li & Fung Group of Companies.Chapter Four. Anne Ruddy.Executive Director, World at Work.Chapter Five. James M. Coblin.Vice president of Human Resources, Nucor Corporation.Chapter Six. Dr. Richard Boyatzis.Professor, Weatherhead School of Management, Case Western Reserve University.Chapter Seven. Robert Joy.Former Senior Vice-President, Human Resources, Colgate-Palmolive Professor, Executive Masters in Human Resource Leadership Program, Rutgers University.Chapter Eight. Joel I. Klein.Chancellor of the New York City Department of Education.Chapter Nine. John Tyson.Chairman, Tyson FoodsChapter Ten. Tom Kelley.Chief Executive Officer, IDEO.Chapter Eleven. Simon Cooper.President, Chief Operating Officer, The Ritz Carlton Hotel Company, LLC.Chapter Twelve. Henri A. Termeer, Chairman and CEO, Genzyme Corp.Chapter Thirteen. Gordon Bethune.Former Chairman and CEO, Continental Airlines.Chapter Fourteen. Linda Hill.Wallace Brett Donham Professor of Business Administration Harvard Business School.Chapter Fifteen. Billy Beane General Manager, Oakland Athletics, Baseball Team.Chapter Sixteen. Micky Arison.Chairman, CEO, Carnival Corporation.Chapter Seventeen. Linda Smith.Founder, President and Chief Executive Officer Four-D College.Chapter Eighteen. Ilene H. Lang.President , Catalyst.Chapter Nineteen. Ron Sargent.CEO of Staples, Inc.Chapter Twenty. Jerry (Yoram) Wind.The Lauder Professor, The Wharton School.Founder, Wharton School Publishing.Chapter Twenty-One. Howard Behar.Former President, Starbucks North America Former President, Starbucks International.