Chapter
The Disruptive Nature of Data
An Unconventional Look at Conventional Wisdom
Innovating at the Speed of Data
Weighing Risk and Bringing the Better Part of Gut Instinct Back into the Equation
People, Process, Technology, and Culture
Chapter 2: The Journey: Taking the First Steps toward Transforming Your Organization
Juggling Multiple Challenges
How to Deal with Challenges Effectively
Executive Sponsorship: Critical to Success
Understanding Current Capabilities
Aligning Capabilities with Business Objectives
Taking the First Steps to Transforming Your Organization
Chapter 3: Challenged Organizations: When Rugged Individualism and Department Silos Aren’t Enough
Getting Along One Day at a Time: Organizations at the Individual Level
Rogues Manning the Spreadsheets
When “Have It Your Way” Isn’t a Good Thing
Superhighways and Dirt Roads
A Little Too Much Rugged Individualism
Consolidated, but Not Cohesive: Organizations at the Departmental Level
Subject Matter Experts and Gatekeepers
Strong Interior, Weak Exterior
Many Roads, Not Enough Bridges
Understanding the True Consequences of the Challenged Levels
Business Transformation Strategy Objectives for Challenged Organizations
Chapter 4: Foundational Organizations: Making the Leap to an Enterprise-Wide Approach
The Possibilities That Come with Patience
Seeing the Value Across the Enterprise
How an Enterprise Level Organization Functions
Knowledge Workers Equipped with the Right Information and Technologies
Freedom of Choice Knitted into a Sound Framework
Big Data: The Big Opportunity for Enterprise Level Organizations
Continuous Improvement Required
Business Transformation Strategy Objectives for Foundational Organizations
Chapter 5: Progressive Organizations: Harnessing the Power of Information to Achieve Market Advantage and Expand Their Business Offerings
Optimization: The Easiest Business Case of All
Self-Managing Knowledge Workers
Feeding the Continuous Improvement Loop
Anywhere, Anytime Intelligence
Getting the Most from Optimization
Toward Innovation and Beyond
Managing Constant Renewal
Growing a Support Network for Innovation
A Culture of Entrepreneurial Innovation
Stopping at the Optimized Level—Or Striving toward the Innovate Level
Business Transformation Strategy Objectives for Progressive Organizations
What Is Next after Finding Your Current Organization Maturity Level
Chapter 6: Centers of Excellence: The Key to Accelerate Organizational Transformation
The 10,000-Foot View of Information
A Quick Look at the Key Responsibilities of a CoE
CoEs and the Levels of Maturity
How Should CoEs Be Organized?
Accelerating Maturity—Not Creating Dependency
Finding the Right Spot in the Org Chart
Mapping the Mini-Units That a CoE Might Host
Enterprise Business Analytics Program
Data Stewardship and Governance
Internal Information Processes
How the CoE Helps Secure the Organizational Pillars
Finding and Leveraging Talent
Understanding and Communicating the Big Picture
Assessing the Impact of Technology
Phased versus Big Bang Approach for Starting a CoE
Finding the Right Funding Mechanism
Selecting the Right Personalities
Ramping Up Your Change Agent
Chapter 7: Starting the Journey: Developing a Strategy and Roadmap to Guide Your Business Transformation
Riyad Bank’s Enterprise Business Intelligence Competency Center
Challenges and Objectives
Enterprise Plan with a Phased Approach
Evolution and Expansion over Time
Business Benefits from the New Organization
E.SUN Bank’s Customer Risk Value Organization
How the CRV Focus Evolved over Time
How the CRV Organization Is Adding to E.SUN Bank
Applying the Lessons from E.SUN and Riyad
The Most Important Characteristics of Successful Business Transformation Strategies
A Step-by-Step Look at the Key Components
Clear Strategy Objectives
Current and Desired Competencies and Capabilities
Approach to Achieving Strategy Objectives
Initial Set of Organizational Initiatives to Achieve Objectives
Clear Performance Management KPIs Agreed to by Stakeholders
Identifying a Starting Point
In the End, It’s about Being a Leader
Appendix: Snapshot of the Information Evolution Model
The Individual Level: Getting Along One Day at a Time
Departmental Level: The Consolidated Organization
The Enterprise Organization: A Common Sense of Purpose
The Optimize Level Organization: Aligned and Ready
The Innovate Level: Spawning and Supporting New Ideas
Business Transformation
：A Roadmap for Maximizing Organizational Insights
( Wiley and SAS Business Series )
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