Chapter
Chapter 1: Introduction to Analytics and Decision Support in Health Care Operations Management
Historical Background and the Development of Decision Techniques
The Health Care Manager and Decision Making
Importance of Health Analytics: Information Technology (IT) and Decision Support Techniques
The Scope of Health Care Services, and Recent Trends
Health Care Services Management
Distinctive Characteristics of Health Care Services
Simultaneous Production and Consumption
The Intangible Nature of Health Care Outputs
The High Levels of Judgment Called Upon, and the Heterogeneous Nature of Health Care
Big Data and Data Flow in Health Care Organizations
Chapter 1 Supplement: Data Analytics in MS Excel: Creating and Manipulating Pivot Tables
Chapter 2: Predictive Analytics
Steps in the Predictive Analytics Process
Identify the Goal of the Predictive Analytics
Select a Predictive Analytics Technique
Predictive Analytics Techniques
Predictive Techniques for Seasonality
Accuracy of Predictive Analytics
Chapter 3: Decision Making in Health Care
What Causes Poor Decisions?
The Decision Level and Decision Milieu
Decision Making under Uncertainty
Decision Making under Risk
What If Payoffs Are Costs?
The Decision Tree Approach
Analysis of the Decision Tree: Rollback Procedure
Sensitivity Analysis in Decision Making
Decision Analysis with Nonmonetary Values and Multiple Attributes
Minimum Attribute Satisfaction Procedure
Most Important Attribute Procedure
Clinical Decision Making and Implications for Management
Chapter 4: Facility Location
Cost-Profit-Volume (CPV) Analysis
Geographic Information Systems (GIS) in Health Care
Chapter 5: Facility Layout
Method of Minimizing Distances and Costs
Computer-Based Layout Programs
Chapter 6: Flow Processes Improvement: Reengineering and Lean Management
Work Design in Health Care Organizations
Work Measurement Using Time Standards
Work Measurement Using Work Sampling
Workload Management Overview
Establishment Of Workload Standards and Their Influence on Staffing Levels
The Development of Internal Workload Standards
Procedurally Based Unit Staffing
Acuity-Based Unit Staffing
External Work Standards and Their Adjustments
Productivity and Workload Management
The Eight-, Ten-, and Twelve-Hour Shifts—Studies of Shift Patterns
Implementation of a New Work System
Surgical Suite Resource Scheduling
Operating Room Scheduling Systems
Assessment of Scheduling Alternatives
Estimation of Procedure Times
Chapter 9: Productivity and Performance Benchmarking
Trends in Health Care Productivity: Consequences of Reforms and Policy Decisions
Productivity Definitions and Measurements
Productivity Benchmarking
Commonly Used Productivity Ratios
Productivity Measures Using Direct Care Hours
The Relationships between Productivity and Qualityin Hospital Settings
Summary of Productivity-Related Dilemmasin the Hospital Setting
Dealing with the Multiple Dimensions of Productivity: New Methods of Measurement and Benchmarking
Data Envelopment Analysis
Overview on Improving Health Care Productivity
Chapter 10: Resource Allocation
Integer Linear Programming
Chapter 11: Supply Chain and Inventory Management
Supply Chain Management Issues for Providers
Contemporary Issues in Medical Inventory Management
Traditional Inventory Management
Requirements for Effective Inventory Management
Inventory Accounting Systems
Economic Order Quantity Model
Chapter 12: Quality Control and Improvement
Quality Certifications and Awards
Total Quality Management (TQM) and Continuous Quality Improvement (CQI)
Quality Measurement and Control Techniques
Monitoring Variation through Control Charts
Control Charts for Attributes
Control Charts for Continuous Variables
Investigation of Control Chart Patterns
Methods for Generating New Ideas
Tools for Investigating the Presence of Quality Problems and Their Causes
Chapter 13: Project Management
The Characteristics of Projects
Managing Teams and Relationships on Projects
Planning and Scheduling Projects
Critical Path Method (CPM)
The Case of a Dominant Critical Path
Project Compression: Trade-Offs between Reduced Project Time and Cost
Project Management Applications in Clinical Settings: Clinical Pathways
Chapter 14: Queuing Models and Capacity Planning
Queuing System Characteristics
Measures of Queuing System Performance
Typical Infinite Source Models
Capacity Analysis and Costs
Monte Carlo Simulation Method
Performance Measures and Managerial Decisions
Excel-Based Simulation Templates with Performance Measures and Managerial Decisions
Multiphase Simulation Model
Appendix A: Standard Normal Distribution
Appendix B: Standard Normal Distribution
Appendix C: Cumulative Poisson Probabilities
Appendix D: t-Distribution
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Analytics and Decision Support in Health Care Operations Management
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