Chapter
Spotting the Coming Sea of Change in the Workforce
Anticipating the silver tsunami: Baby Boomer retirement
Forecasting the perfect storm of Gen X
Tracking the tidal wave of Millennials in the workforce
Anticipating Gen Edgers on the horizon
Getting Grounded in Millennials 101
Identifying common traits
Identifying common values
Gaining insight into what Millennials think of themselves
Steering clear of stereotypes
Combating Millennial fatigue
Recognizing that not all Millennials are the same
Differentiating a bad employee from a Millennial
Identifying and Navigating Generational Clash Points
Discovering What Managers Love About Their Millennials
Paving the Path to the Workforce of the Future
Chapter 2 Harnessing Generational Theory to Guide Your Management Practice
Wrapping Your Brain around the Generations Topic
Divvying up what the gen topic is and isn’t
Grasping the essential tenants
Classifying the different generations
Linking generations to events and conditions
Overcoming the “Yea, Buts. . .”
Comparing two key perspectives: Sociology versus psychology
Contrasting the concepts of life stage and generations
Understanding that the exception proves the rule
Differentiating between stereotyping and recognizing patterns
Taking the negative to a positive
Using Generational Theory to Build a Better Workplace
Impacting the bottom line
Turning the “what” into “so what”
Chapter 3 Breaking into the Millennial Mind
Viewing Millennials as Whole Beings
Differing depictions of Millennials
Finding the why behind the what
Why You Are Who You Are: Taking a Look at the Formative Years
Uncovering the impact of technology
Dissecting the “upgrade cycle” generation
Tracking the influence of social media: from Friendster to Snapchat
Checking Out the Messages that Mold Millennials
Gaining insight into the effects of the self-esteem movement
Getting behind the idea that there truly is no “I” in “team”
Globalization: Understanding a generation that knows no borders
Feeling the impact of homeland violence
Reeling from the economic roller coaster
Exploring Millennial Values
Breaking the Mold: Rejecting Millennial Stereotypes
Chapter 4 Discovering How Millennials Differ from Boomers and Gen Xers
Breaking into the Baby Boomer Mind
Getting the 411 on Boomers
Exploring where Baby Boomers came from (and how it compares to Millennials)
Discovering Baby Boomer workplace traits and what they mean for managers
Exploring Baby Boomer values and how they influence work style
Breaking into the Gen X Mind
Getting the Scoop on Generation X
Looking at where Xers came from (and comparing it to Millennials)
Discovering Xer workplace traits and what they mean for managers
Exploring Xer values and how they influence work style
Comparing Traits and Values Across Generations
Chapter 5 Managing through Your Generational Lens
The Parent Trap: What Happens When Boomers Manage Millennials
Capitalizing on the unique Boomer/ Millennial alliance in managing
The Annoying Little Sibling: Why Xers Struggle to Manage Millennials
Taking advantage of the natural alignments of Xers and Millennials
Navigating through the inevitable collisions
The Twin: Why Millennials Managing Millennials Is Not All Smooth Sailing
Unleashing the power of the Millennial- Millennial relationship
Easing challenges of managing someone in your own generation
Part 2 Navigating Potential Clash Points
Chapter 6 Adapting to Changes in Organizational Structure . . . The World Is Flat
Transitioning from Hierarchy to Network
Embracing the changing nature of the org chart
Explaining to Millennials the long-standing merits of the traditional structure
Managing the generation who grew up tweeting the POTUS
Understanding the upgrade cycle at work
Looking at Transparency in a Networked Structure
Using Your Adapted Organizational Structure to Recruit, Retain, and Engage
Utilizing your brand story over brand reputation
Creating the perfect open-door policy
Inviting Millennial input from day one
Motivating through career progression without promotion
Engaging alumni employees
Dealing with Special Circumstances
Managing Millennials remotely
Working in an extremely traditional environment
Working in an extremely nontraditional environment
Chapter 7 Encouraging and Facilitating Collaboration — Go Team!
Shifting Your Perspective on Collaboration
Boomers: Come together, right now
Gen Xers: Stop, collaborate, and listen
Millennials: We belong together
Reconciling Differences: Independent Xers versus Collaborative Millennials
Looking through Gen Xers’ eyes
Seeing Millennials’ viewpoint
Finding the right ways to manage collaboration
Understanding what Millennials really want when they ask to collaborate
Helping Millennials do independent work
Mentoring Millennials and Vice Versa
Checking out the Millennial mentor and mentee roles
Establishing effective mentorship guidelines
Harnessing the power of reverse mentorship
Building a Collaborative Infrastructure
The changing physical office space
Utilizing instant messaging as a key workplace tool
Chapter 8 Supercharging Your Feedback Loop . . . Gold Stars Abound!
Giving Feedback in the Instantaneous Age
Speed: I can’t wait a year for feedback
Frequency: I want to be kept in the loop
Transparency: I want the whole truth
Avoiding potential drawbacks of the instant feedback style
Rethinking the Review Session
Knowing what works for Millennials
Differentiating between formal and informal feedback
Determining the right frequency
Mastering the compliment sandwich (hold the cheese)
Avoiding the “participation trophy” mindset
Ditching the “but I had to figure it out on my own” mindset
What are the best of the best doing?
Realizing that Feedback Is a Two-Way Street
Ignoring your inner voice (“But in my day, I never gave my manager feedback!”)
Soliciting valuable input
How to stop (or at least control) the floodgates
Acting More Like a Coach Than a Boss
Common Feedback Troubleshooting
Delivering tough feedback
What to do if a Millennial cries
What if Mom and Dad get involved?
I think my Millennial is about to quit . . .
Chapter 9 Motivating Millennials — Generation “Why?”
Looking back across generations
Connecting the dots for Millennials
What if the job isn’t particularly meaningful?
Compensating the Noncompensation Generation
Finding out why compensation isn’t enough
Making the most of the almighty dollar
Rewarding the individual versus the team
Finding nonmonetary rewards that motivate
Giving Millennials shareable work moments
Helping Millennials find their squad
Offering up office extracurriculars
Chapter 10 Dropping Workplace Formalities: Let’s Be Friends
Distinguishing Between Formality at Work and Work Ethic
Checking out work-ethic mindset through the ages
Unpacking the impact of dress code
Turning off the clock: The impact of work hours
Working hard or hardly working
Drawing the Fine Line Between Manager and Friend
Telling Millennials when it’s just TMI!
Explaining work social events to Millennials
Placing boundaries where needed
Channeling Your Inner Emily Post: Communication Etiquette
Accepting the habit of multitasking and its side effects
Understanding (and accepting) why Millennials won’t pick up the phone
Figuring out who needs to adjust
Part 3 Accommodating Individual Differences Among the Millennial Masses
Chapter 11 Managing Millennials ’Round the World
Viewing Generational Theory through a Global Lens
Implications of globalization, the Internet, and technology
Noting some regional differences
Looking at Global Millennials’ Uniting Trends and Key Differentiators
Similarities in Millennials across the globe
Distinguishing Millennial features by region
Tapping into the Power of Generational Theory Around the Globe
Becoming a generational expert
Honing the fine art of asking questions
Chapter 12 Adapting Your Management Style to Different Millennial Personas
Coping with the Needy Millennial
A portrait of a Needy Millennial
Surviving the Needy Millennial
Hangin’ in There with the Hipster Millennial
A portrait of a Hipster Millennial
Handling the Hipster Millennial
Finding a Way to Deal with the Hidden Millennial
A portrait of a Hidden Millennial
Dealing with the Hidden Millennial
Dealing with Denial in the “I’m-Not-a-Millennial” Millennial
A portrait of the “I’m-Not-a-Millennial” Millennial
Working with the denial of the “I’m-Not-a-Millennial” Millennial
Preventing the Demise of the Millennial Martyr
A portrait of the Martyr Millennial
Stopping yourself from getting sucked into the Millennial Martyrdom
Chapter 13 Making Adjustments for Ages and Life Stages
Meeting Cusper, the Friendly Ghost
The power of being a cusper
Introducing the Xer/Millennial: The Oregon Trail Generation
Exploring events and conditions
Recognizing workplace traits
Understanding key differences
Getting a Glimpse of the Millennial/Gen Edger: The Snapchat Generation
Exploring events and conditions
Recognizing workplace traits
Understanding key differences
Modifying Your Style for Old Millennials versus Young Millennials
The things that divide them
The different managerial approaches
Meeting Millennial Parents
What does the new working mom look like?
Meet the Millennial dad: #RedefiningMasculinity
Adapting the workplace for a new brand of parent
DINKs: Motivating the Dual Income No Kids Subset
Chapter 14 Tailoring Your Millennial Management Style to Different Work Settings
Managing in Silicon Valley versus Wall Street
Weighing in on Wall Street
Adjusting for Blue Collar versus White Collar
Adjusting Your Style in the Arts versus the Sciences
Stirring passions in the arts field
Being mindful of the science field
Part 4 Gearing Up for the Coming Changes
Chapter 15 Paving the Way for Millennial Leadership
Grooming the Leaders to Be
Knocking down mental blocks
Predicting future leadership challenges
Bringing Out the Best Millennial Leadership Skills
Where they might struggle
Preparing Millennials to Manage Up
Preparing to deal with potential negativity
Millennials managing Boomers
Millennials managing Xers
Getting Millennials Ready to Manage Across and Down
Millennials managing Millennials
Millennials managing Gen Edgers
Chapter 16 Preparing for the Next Generation in the Workplace: Gen Edge
Warning: This Generation Is Still in the Works
Decoding What Gen Edge Events and Conditions Will Mean for Managers
The event that gave them an edge
The conditions that sharpened their edge
Adapting Your Management Style to Accommodate Gen Edge Traits
Getting in Their Heads and Hearts: Gen Edge Values
Getting a Jump on Creating a Workplace that Works for Gen Edge
Predicting the Future: Potential Gen Edge Clash Points
The clash — Millennials versus Gen Edge
The clash — Gen X versus Gen Edge
The clash — Baby Boomers versus Gen Edge
Chapter 17 Forecasting the Great Unknown
Using History to Predict the Future
Yes, the generations are cyclical
Using parenting trends to predict
Making sense of Millennial parenting and its implications for the workforce
Keeping Watch on Technology, Economy, and Trends
What We Know We Don’t Know
Chapter 18 Ten Things that Motivate Millennials Other than Money
Providing Exposure to Other People in the Organization
Giving a Good Old-Fashioned Thank-You
Tossing Out Tailored Treats
Having Fun with Co-Workers (Yes, That Means with You Too)
Showing a Path to Promotion
Giving More Responsibility
Utilizing Half-Day Fridays or Part-Time Tuesdays
Allocating Time for Passion Projects
Dressing Down the Dress Code
Chapter 19 Ten Millennial Strengths to Capitalize On
Taking Advantage of Tech-Innate
Tuning in to Team-Focused
Urging an Eagerness to Help
Recognizing a Fear of Failure
Showing Informality at Work
Chapter 20 Ten Millennial Stereotypes that Are Misinterpreted
Hating Face-to-Face Communication
Having the Attention Span of a Goldfish
Operating with No Work Ethic
Wanting to Have Fun All Day
Refusing to Do Work that Is “Beneath Them”
Being Young and Inexperienced
Thinking They’re All the Same
Relying on Mom and Dad for Everything
Chapter 21 Ten Tips on How to Become the #BestBossEver
Asking Them Questions — All the Time
Learning to Like Them, Genuinely
Individualizing Your Approach with Each Millennial
Giving Them an “A” for Effort (Even if the Results Are More Like a B+)
Challenging Them to Do More
Sharing Yourself with Them (Yes, This Means Beyond Your Work-Self)
Giving Some Good Ol’ Tough Love
Making Sure You Don’t Let Them Down
Setting Clear, Structured Expectations
Managing Millennials For Dummies
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