Cover

Contents

About the Author

Acknowledgements

Foreword by Mark Goulston

Introduction

My story

Hindsight as insight

Spreading the word

PART ONE Where to start

01 Foundations

Analysing the best and worst companies

Signs of good culture

Signs of bad and ugly culture

How do we build good culture?

Notes

02 Evaluation

The nuts and bolts of culture

Get ready to build great culture

Notes

PART TWO The seven pillars of culture success

03 Pillar I: transparency

What is transparency?

The value of transparency

Ways to increase transparency

Pillar I review

Notes

04 Pillar II: positivity

Positive ‘problem’ solving

Putting positivity into practice

Pillar II review

Notes

05 Pillar III: measurement

The value of measurement and big data

What to measure and why

How and where to get information

What to do with your results

Pillar III review

Notes

06 Pillar IV: acknowledgement

Incentives are important

Recognition-based systems

Reward-based systems

Pillar IV review

Notes

07 Pillar V: uniqueness

Workplace uniqueness

Brand uniqueness

The role of unique language

Pillar V review

Notes

08 Pillar VI: listening

How we listen

Barriers to meaningful listening

Better listening

Pillar VI review

Notes

09 Pillar VII: mistakes

What are mistakes in business?

Follow mistakes towards improvement

How to handle mistakes

Pillar VII review

Notes

PART THREE Culture in action

10 Engaging the decision makers

Review your pillars

Assess company needs

Choose your target

Deliver the goods

Notes

11 Achievement

Set group priorities

Select your messengers

Present it to the people

Move towards group achievement

Note

Index