An Architecture for Integrated Public Service Delivery based on Life-events

Author: Tambouris Efthimios   Spanos Elias  

Publisher: Routledge Ltd

ISSN: 1019-6781

Source: Electronic Markets, Vol.12, Iss.4, 2002-10, pp. : 281-288

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Abstract

One-stop government refers to the integration of public services from a citizen's - or customer of public services - point of view. In this paper, a life-oriented framework to realizing one-stop government is presented. The proposed framework consists of three layers: the front-office that includes a portal where services are provided in the concept of life events; the back-office where core processes are performed; and the mid-office where life events are correlated with core processes. The resulting architecture enables each public authority to define authority-related life events by integrating its own public services and to provide these life events via its portal. It also enables a central authority to define life events by integrating core processes performed at different public authorities and provide these life events via a central portal.