Managing Service Operations
：Design and Implementation
( 1 )
Publication subTitle ：Design and Implementation
Publication series ：1
Author： Hollins William J;Shinkins Sadie
Publisher： Sage Publications Ltd
Publication year： 2006
E-ISBN: 9781848604667
P-ISBN(Paperback): 9781412929530
Subject： F273 Enterprise Production Management;F406 Organization and Management of Industrial Enterprises
Keyword： 经济计划与管理
Language： ENG
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Description
Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Readers are introduced to the main differences between managing services to managing products and given a concise induction into the core principles of operations management. The text then maps out each consecutive stage in the life of a service, from the initial business proposal for a new service, through market research practices, to the development and implementation of a service and concludes with the termination and disposal of a service.