Managing public services innovation ：The experience of English housing associations

Publication subTitle ：The experience of English housing associations

Author： Walker   Richard M. (Author)   Jeanes   Emma L. (Author)   Rowlands   Robert O. (Author)  

Publisher： Policy Press‎

Publication year： 2001

E-ISBN: 9781847425263

P-ISBN(Paperback): 9781861342942

Subject： C91 Sociology

Keyword： Housing & homelessness

Language： ENG

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Managing public services innovation

Description

Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation: indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the 'innovative housing association' and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; discusses the implications of innovating in regulated public service industries. Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.

Chapter

MANAGING PUBLIC SERVICES INNOVATION

Contents

List of tables, figures and boxes

Acknowledgements

Summary

Innovation

Innovation drivers

The nature of housing association innovations

The innovative housing association

Managing innovation in housing associations

Tracking housing association innovation for best practice

Innovation and regulation

1. Introduction

Aims and objectives

Research strategy

Structure of the book

2. Public services innovation:perspectives on innovation in organisation and management

Defining innovation

Innovation diffusion

Organisational innovativeness

The management of innovation theory

Classifying innovation

Conclusions

3. The housing association policy environment, regulation and innovation

The nature, scale and scope of English housing associations

Diversification

Pressures for change: environmental turbulence

Regulation and innovation in the housing association sector

Conclusions

4. Classifying and measuring innovation

Innovation in housing associations: evidence from the stage-one case-studies

Measuring the extent of innovation in the housing association sector

Conclusions

5. In search of the innovative housing association

Explaining organisational innovativeness

The characteristics of innovative housing associations

The archetypal innovative housing association

6. Managing innovation

Initiating innovation

Developing innovation

Implementing innovation

An overview of the innovation process: Riverside’s Customer Service Centre

Discussion

7. Conclusions

The nature of housing association innovations

The innovative housing association

Managing innovation in housing associations

Tracking housing association innovation for best practice

Innovation and regulation

Researching innovation

References

Index

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