Design a Better Business :New Tools, Skills, and Mindset for Strategy and Innovation

Description

This book stitches together a complete design journey from beginning to end in a way that you’ve likely never seen before, guiding readers (you) step-by-step in a practical way from the initial spark of an idea all the way to scaling it into a better business. Design a Better Business includes a comprehensive set of tools (over 20 total!) and skills that will help you harness opportunity from uncertainty by building the right team(s) and balancing your point of view against new findings from the outside world.

This book also features over 50 case studies and real life examples from large corporations such as ING Bank, Audi, Autodesk, and Toyota Financial Services, to small startups, incubators, and social impact organizations, providing a behind the scenes look at the best practices and pitfalls to avoid. Also included are personal insights from thought leaders such as Steve Blank on innovation, Alex Osterwalder on business models, Nancy Duarte on storytelling, and Rob Fitzpatrick on questioning, among others.

Chapter

INTRO: Every Journey Starts with Preparation

Prepare Your Team

Prepare Your Environment

SKILL: Master Facilitation

SKILL: Managing Energy

TOOL: Prepare How You Work (Together)

TOOL: Screenplays

TOOL: Team Charter

Point of View

INTRO: Your Point of View

SKILL: Dare to Step up

TOOL: Your Vision of the Future

TOOL: 5 Bold Steps Vision® Canvas

CASE: Sharing the Vision of ING Bank

TOOL: Cover Story Vision® Canvas

TOOL: Design Criteria

TOOL: Storytelling Canvas

CASE: Telling the Story of Audi

Understand

INTRO: Seek to Understand

SKILL: Master Observation

SKILL: Master Questioning

CASE: Wavin Loves Plumbers

TOOL: Customer Journey Canvas

TOOL: Value Proposition Canvas

TOOL: Context Canvas®

TOOL: Business Model Canvas

Ideate

INTRO: Become a Creative Genius

SKILL: Master Ideation

CASE: Toyota Financial Services and the Big Idea

TOOL: Creative Matrix

TOOL: Business Model Canvas Ideation

TOOL: Wall of Ideas

TOOL: Innovation Matrix

Prototype

INTRO: The Maker Mindset

SKILL: Master Prototyping

CASE: Autodesk Prototypes the Future

TOOL: Sketching

TOOL: Paper Prototyping

Validate

INTRO: Kill Your Darlings

SKILL: Master Validation

CASE: Gosparc, Master of the Pivot

CASE: Onetab, Pivot to Victory

TOOL: Riskiest Assumption Canvas

TOOL: Experiment Canvas

TOOL: Validation Canvas

Scale

INTRO: When to Scale

The Continuum of Scale

CASE: Different Ways to Scale

CASE: Matter. The Design-Driven Accelerator

CASE: Mastering Business Ambiguity CCA

TOOL: Investment Readiness Level

Go Big or Go Home

Appendix

Index

References

The Authors

EULA

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