Chapter
1: Introduction to Visitor Management in Tourism Destinations
1.1 Conceptualizing and Explaining Visitor Management
2: Destination Managementand Visitor Management: Non-convergent Literatures but Complementary Activities and Issues
2.2 Destination Management
2.3 Destination Management and Visitor Management
3: Meeting the Challenge of Managing Visitor Experiences at Tourism Attractions
3.2 Defining and Classifying Visitor Attractions
3.3 Understanding Visitor Experiences
3.4 Conceptual Frameworks and the Visitor Experience Journey
3.5 Managing the Visitor Experience Journey: The Case of the Otago Central Rail Trail
3.5.1 Managing how visitors discover, plan and book
3.5.2 Managing how visitors access the attraction
3.5.3 Managing the visitor experience at the attraction
3.5.4 Managing a visitor’s reflection and memory of their experience
4: The Social and Political Dimensions of Visitor Management: Rural Home-based Accommodations
4.2 Home-based Accommodations in Iran
4.3 Visitor Management in Home-based Accommodations
4.4 Social and Political Dimensions of Visitor Management
Part ll: Critical Concepts in Visitor Management
5: Indicators and Standards-based Visitor Management Frameworks in Achieving Sustainability at Cultural Heritage Sites
5.2 Indicators and Standards-based Frameworks
5.2.1 The concept of indicators
5.2.2 The concept of standards
5.3 Petra Archaeological Park
5.3.1 Indicators for the tourism experience at Petra Archaeological Park
5.3.2 Standards for the tourism experience at Petra Archaeological Park
5.4 Discussion and Conclusion
6: Managing Nature-based Visitors’ Perceived Service Quality, Satisfaction and Future Behaviour Intention
6.2.1 Dimensionality of service quality
6.2.2 Measurement of service quality
6.3.1 Conceptualization of satisfaction
6.3.2 Importance-performance analysis
6.4 Differences between Service Quality and Satisfaction
6.6.2 Kafue National Park: overview
Factor analysis and reliabilities
7: The Relevance of Visitors’ National Park Affinity for Effective Visitor Management in Protected Areas
7.2 Visitors to National Parks
7.2.1 Segmentation approaches
7.3 Hohe Tauern National Park
7.3.2 Studies conducted at Hohe Tauern National Park
7.3.3 Visitors’ affinity to Hohe Tauern National Park
Socio-demographics and travel behaviour
Visitor information and use of services
7.4 Implications for Visitor Management
Part lll: Current Issues in Visitor Management
8: Visitor Monitoring in the Tapajós National Forest, Brazil
8.2 Tapajós National Forest
8.4 Results and Discussion
8.5.2 Implications for benchmarking and best practices
9: Tourist Behaviour, Vandalism and Stakeholder Responses
9.2 Environmental Damage in the Context of Tourists
9.2.1 Definition of vandalism and environmental damage
9.2.2 Key contextual literature
9.2.3 Importance of a multiple stakeholder perspective
10: Augmented Reality Application to Museum Visitor Experiences
10.2.1 Augmented reality – the concept and application
10.2.2 Museum experiences
10.2.3 Tourism in Bangladesh – museum visitation and the emerging tourism economy
10.3 Examples of AR Technology Applications in Museums
10.3.2 The Greek experience
10.4 Relevance of AR to Bangladesh Museums: A Study
10.4.2 Results and analysis
Visitors’ comprehension of AR – concept and applications
AR technology in an emerging tourism economy
AR technology application in the Bangladesh National Museum
AR technology application in museums of Bangladesh – key challenges and promises
10.5.1 Practical implications for Bangladesh
Part lV: The State of the Art in Guiding and Interpretation
11: Strategies for Successful Interpretation Techniques in Visitor Attractions: The Operationalization of Guided Tours in Museums
11.2 Guided Tours as Valuable Interpretation Techniques in Museums
11.3 Specificities in Planning and Operationalizing Guided Tours
11.4 The Implementation of Guided Tours in Portuguese Museums
11.4.1 Methodology of data collection
11.4.2 Results and discussion
Format of the guided tours
11.4.3 Conclusions and implications
12: Using Heritage Interpretation to Manage Film-induced Tourism at Heritage Visitor Attractions
12.2.1 The film-induced tourism phenomenon
12.2.2 Visitor management challenges at heritage visitor attractions
12.2.3 Heritage interpretation as a visitor management tool
12.4.1 An increase in visitor numbers
12.4.2 The influence of visitors’ expectations on heritage interpretation
12.4.3 Addressing visitor management challenges at Alnwick Castle through heritage interpretation
13: Theories of Learning and their Application in Interpretation
13.2 Tourism and Protected Areas
13.3 Principles of Interpretation
13.4 Interpretation, Emotions, Affective Domain and Cognitive Learning
13.5 Regulatory Information, Restrictions and Conditioning Learning
14: Critical Reflections on the Role of Interpretation in Visitor Management
14.2 Defining and Describing Interpretation
14.3 Roles of Interpretation in Visitor Management
14.4 Interpretation Effectiveness
14.5 Critical Reflections on Interpretation
14.6 Principles for Effective Interpretation Practice
14.7 Interpretation and the Future
15: Current Knowledge and Future Research Directions in Visitor Management
15.2 Visitor Management in Context
15.3 Critical Concepts in Visitor Management
15.4 Current Issues in Visitor Management
15.5 The State of the Art in Guiding and Interpretation
Visitor Management in Tourism Destinations
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