Operation & Supply Chain Management for the 21st Century ( BST )

Publication series :BST

Author: Kenneth K.Boyer;Rohit Verma  

Publisher: Cengage‎

Publication year: 2010

E-ISBN: 9781133463924

P-ISBN(Paperback): 9780618749331

Subject: F274 Management of Enterprise SupplySal

Keyword: 经济计划与管理

Language: ENG

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Description

Boyer/Verma's breakthrough text meets today's student and instructor's needs and redefines the marketplace. Their text is briefer than most, taking all of the vital core concepts and building upon them with current and fresh examples. The authors understand the importance of striking a balance by creating a book that does an even better job at covering the core concepts while also providing customers with a new product that fully addresses and approaches this course area from today's teaching and learning perspectives and actual business practices. The three unifying themes throughout the book are Strategy, Global Supply Chain, and Service Operations. Strategy will serve as an overarching framework and will be used in each chapter to present students with an alternative approach to specific challenges. The authors uses examples from non-US companies and/or organizations in each chapter to incorporate Service Operations in the book. They also show that even some of the largest manufacturing companies today have extensive service activities such as customer support and product development. The Global Supply Chain theme will allow students to see how products move through different companies and countries with Boyer/Verma's use of real world examples throughout his text. In addition the robust Cnow course allows instructors and students to go beyond the printed text to get the most from this exciting operations management program.教学资源:PPT、教师手册、题库、Chapter Outline、 Chapter Summar

Chapter

About the Authors

PART Ⅰ STRATEGIC OPERATIONS MANAGEMENT

CHAPTER 1 Operations and Supply Chain Strategy

Kellogg's Company:They Taste Grrreat—All Over the World!

Sony—Electronics and Entertainment Provider to the World

American Express—Financial Services Worldwide

Operations Strategy Within a Single Organization

Services

Supply Chain Strategy

Organization of This Book

SUMMARY

QUESTIONS

CASE STUDY:Natural Designs Inc

CHAPTER 2 Quality Management

Many Facets of Quality Management at American Express

Defining Quality

Why Firms Improve Quality

Determinants of Quality

History of Quality Management

Teachings of Quality Gurus

Quality Management Frameworks

Six Sigma

SUMMARY

SOLVED PROBLEMS

PROBLEMS

CASE STUDY:The Case of the Complaining Customer

CHAPTER 3 New Product Development

Development of a New Pharmaceutical Drug

What Is New Product Development?

The New Product Development Process

Major Concepts in New Product Development

Analysis Tools for New Product Development

SUMMARY

QUESTIONS

CASE STUDY:Boutique Hotels

PART Ⅱ TOOLS AND TACTICAL ISSUES

CHAPTER 4 Process Design and Analysis

Pop-Tart Production at Kellogg's

Service-Process Matrix

Product-Process Matrix

Layout Types

The Impact of Strategy and Technology on Process Choice

Designing Processes

Process Selection—The Process Swamp

SUMMARY

SOLVED PROBLEMS

PROBLEMS

CASE STUDY:Penn & Pat's Pretty Hot Pizza Pronto

CHAPTER 5 Forecasting

Special K=Special Challenges

Why We Need to Forecast

Principles of Forecasting

Components of Demand and Forecasting Methods

Time-Series Analysis

Measuring Errors and Selecting a Time-Series Method

Additional Forecasting Methods

Supply Chain Forecasting

SUMMARY

SOLVED PROBLEMS

PROBLEMS

CASE STUDY:Personal Care Grooming

CHAPTER 6 Independent Demand Inventory

The Wal-Mart Effect

Inventory Equilibrium

Inventory Types

Inventory Systems

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

SOLVED PROBLEM 3

QUESTIONS

CASE STUDY:Dano's Drugstore

CHAPTER 7 Dependent Demand Inventory

Dependent Demand at Kellogg's

History of Dependent Demand Planning

MRP Inputs

MRP Processing—Creating an Inventory Record for a Single Item

Multiple-Level Processing and Output Generation

Strategies for Dependent Demand Inventory

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

SOLVED PROBLEM 3

QUESTIONS

CASE STUDY:Doug's Dens

CHAPTER 8 Project Management

Animated Movie Projects at Pixar

Elements of Project Management

Project Management Tools and Techniques

Success Factors in Project Management

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

SOLVED PROBLEM 3

PROBLEMS

CASE STUDY:Global Textbook Publishers

CHAPTER 9 Optimization and Simulation Modeling

Linear Programming Helps Kellogg's Optimize Production,Inventory,and Distribution

Linear Programming

Simulation Modeling

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

PROBLEMS

CASE STUDY:Multiperiod Inventory Management at Zeta

CHAPTER 10 Capacity Planning

Postmarked Gone

Capacity Management and Its Relationship to Value

Capacity Strategies

Capacity Cushion

Evaluating Capacity Alternatives

Systematic Capacity Planning

Service Capacity

Wrap-Up

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

SOLVED PROBLEM 3

PROBLEMS

CASE STUDY:Carl's Sandwiches

CHAPTER 11 Quality Improvement Methods

Two Scoops of Raisins in a Box of Kellogg's Raisin Bran

Sources of Quality Improvement Ideas

Qualitative Quality Improvement Tools

Quantitative Quality Improvement Tools

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

PROBLEMS

CASE STUDY:Southtown Medical Center

PART Ⅲ THE EXTENDED ENTERPRISE

CHAPTER 12 Lean Enterprise

Toyota and Lean Thinking

Lean Production and Lean Thinking

Waste Elimination

Components of Lean Production Systems

New Advances in Lean Production

SUMMARY

SOLVED PROBLEM 1

SOLVED PROBLEM 2

PROBLEMS

CASE STUDY:Tasty,Healthy,and“Lean”Food Service for Olympic Champions

CHAPTER 13 Technology and Integrated Supply Management

American Express Pushes the Electronic Payment Envelope

Technology and Its Role in Improved Operations/Supply Chain Management

Supply Chain Information Technologies

Evaluating Technology Investments

Factors That Support Technology Development and Implementation

SUMMARY

QUESTIONS

CASE STUDY:Online Purchasing at McDonald's

CHAPTER 14 Global Supply Chain and Service Integration

American Express—A Global Corporation

Globalization

Global Production and Multinational Corporations

Outsourcing and Offshoring

SUMMARY

QUESTIONS

CASE STUDY:Customer Support Outsourcing @ eBay

Appendix

References

Photo Credits

Index

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