Transferring Learning to Behavior ：Using the Four Levels to Improve Performance

Publication subTitle ：Using the Four Levels to Improve Performance

Author： Kirkpatrick Donald; Kirkpatrick James  

Publisher： Berrett Koehler‎

Publication year： 2005

E-ISBN: 9781576757970

Subject： F272.92 Personnel Management

Keyword： 劳动科学

Language： ENG

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Description

In this indispensable companion to the classic book Evaluating Training Programs—The Four Levels, Don and Jim Kirkpatrick offer detailed guidance for putting any or all of the Four Levels into practice. In addition, they show how to decide what to evaluate, how to get managers to support the evaluation process, and how to use the Four Levels to construct a compelling chain of evidence demonstrating the contribution of training to the bottom line.

Chapter

Contents

Foreword

Preface

Part I: The Four Levels’ Biggest Challenge

1. The Four Levels in the 21st Century

2. The Challenge: Transferring Learning to Behavior

Part II: Foundations for Success

3. Strategy and Leadership

A Strategic Focus

The Right Kind of Leadership

4. Culture and Systems

An Effective Change Management System

An Effective Measurement System

5. Success at Levels 1 and 2

Level 1: Reaction

Level 2: Learning

Part III: Solutions to the Challenge

6. Support

7. Accountability

8. The Glue to Hold It All Together

Supportive Management

Part IV: Best Practices Case Studies

9. Manufacturing Organizations

Toyota Quality Financial Management

Nextel Communications, Inc.

Hewlett Packard

Ingersoll-Rand, Von Duprin Divison

10. Service Organizations

Nicco Internet Ventures Limited

ABN AMRO Bank

Anthem Blue Cross and Blue Shield

Indiana Institute of Technology

Indiana Public Defender Council

First Indiana Bank

11. Taking Action

Index

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

About the Authors

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