Chapter
How to Have Hard Conversations, CreateAccountability, and Inspire Actionon Your Most Important Work
Element One Build Your Confidence
Part One Know Who You Are
Chapter 1 Be Yourself: The High Cost of Conformity, and How to Avoid It
Chapter 2 Find Your Ground: Stay Steady, Balanced, and Calm
Chapter 3 Stay Curious About Yourself: How to Ask for Feedback That Will Actually Help You
Chapter 4 Access Self-Compassion: The Problem with High Expectations
Chapter 5 Embrace Your Shadow: How to Avoid Becoming the Person You Hate
Chapter 6 It's Not All About Achievement: Stop Worrying About How Much You Matter
Part Two Become Who You Want to Be
Chapter 7 Find Clarity: What's Your One Big Theme?
Chapter 8 Become More of Who You Are: You're Already Pretty Amazing
Chapter 9 Stay Focused: You Need to Practice Being Your Future Self
Chapter 10 Be Strategic and Intentional: Five Steps to Investing Your Energy More Wisely
Chapter 11 Don't Lose Yourself in Pursuit of Becoming Yourself: Take Your Life Back
Chapter 12 How Will You Measure Success?: Why You Should Treat Laughter as a Metric
Element Two Connect with Others
Part One Be Curious and Trusting
Chapter 13 The Impact of Trust: The Real Secret of Thoroughly Excellent Companies
Chapter 14 Stay Open: How to Really Listen
Chapter 15 Stay Curious About Others: People Can't Be Summed Up by Personality Tests
Chapter 16 Stay Creative: Are You Trying to Solve the Wrong Problem?
Chapter 17 Be Useful: Hold the Baby
Chapter 18 Make People Feel Good: How Not to Lose a Sale
Part Two Be Clear and Trustworthy
Chapter 19 Everyone Is Contagious: How to Use Your Superpower for Good
Chapter 20 Use Fear as a Guide: How to Talk About What You Most Dread
Chapter 21 Lead with the Punchline: How to Start a Hard Conversation
Chapter 22 Skillful Communication in the Heat of the Moment: Outsmart Your Next Angry Outburst
Chapter 23 Own Your Stuff: I Want You to Apologize
Chapter 24 Let Others Know You See Them: 20 Seconds to a Better Bonus
Element Three Commit to Purpose
Part One Energize Your Focus
Chapter 25 Play Hard: Nadal Is Strong Enough to Cry; Are You?
Chapter 26 Know Where You're Going: Define Your Big Arrow
Chapter 27 Focus Where It Matters: Four Areas to Focus Your Attention
Chapter 28 Use Your Focus as a Filter: Use Your First Day Back from Vacation to Energize Your Focus
Chapter 29 You Can't Say It Enough: The Mouthwash Principle: For Energized Focus, Rinse and Repeat
Chapter 30 And Sometimes It's Better to Say Less: If You Want People to Listen, Stop Talking
Part Two Focus Their Energy
Chapter 31 Gifted, Game, and Generous: Three Qualities All Leaders Need to Cultivate Within Their Teams
Chapter 32 Engage from the Beginning: The Farm-to-Table Method of Focusing the Energy of Your Team
Chapter 33 Helping Others Be Trustworthy: The Secret to Ensuring Follow-Through
Chapter 34 Creating Accountability: Five Building Blocks for a Culture of Accountability
Chapter 35 Bigger Than You: Why Leaders Should Try to Be Overwhelmed
Chapter 36 Improving Performance After a Critical Error (PACE): How to React When Someone Disappoints
Element Four Cultivate Emotional Courage
Part One Feel Courageously
Chapter 37 Know What You Are Feeling: Develop Your Awareness
Chapter 38 Feeling Is Physical: Dance with Your Monster
Chapter 39 Practice Feeling: Embracing Temptation
Chapter 40 Feel Uncertainty: The Emotional Adventure of Leadership
Chapter 41 Be Willing to Feel the Hard Stuff: Why Leaders Must Feel Pain
Chapter 42 Feel Everything: Allow for Complexity
Chapter 43 Risk Is the Key to Leadership: Unlocking Your Success Equation
Chapter 44 Build Your Risk Muscle: The Small Personal Risks That Change Behavior
Chapter 45 Make a Decision: Act Boldly to Get Moving
Chapter 46 Risk Truth: It's Your Job to Tell the Bold Truths
Chapter 47 Try Something Different: The Unexpected Power of Inauthenticity
Chapter 48 The Limitless Possibility of Now: A Question That Can Change Your Life
Leading With Emotional Courage
：How to Have Hard Conversations, Create Accountability, And Inspire Action On Your Most Important Work
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